There will be a 20% cancellation fee to ANY website order.
Layaway customers must read the terms and conditions
No refunds for custom colors, glitter, fabric, epoxy or size
We are not responsible if you purchase the wrong size or item (Read full description for product)
You are responsible for shipping the item back using the same packing material and we must receive it just the way you received it.
What if I receive my package and the product is damaged?
Do not Throw any packing material away! You have up to 3 DAYS once the package has been delivered to claim any damage to your product to us by email CustomVanityJ@yahoo.com. You must email us CLEAR pictures of the box (front, back & sides) and the product so we can see all damage. Please keep in mind we have to "paint" a picture when we put a claim in. When we send a claim in we will contact you about replacement or a refund once the process has been complete.
I put in a order but I need it shipped to a different address, how do I notify someone?
For website or lease order we strictly go off the address supplied on the form. If you are wanting to ship
to a different address you have to send a email @CustomVanityJ@yahoo.com with the order/lease number and request for us to ship to a different address before the items are shipped out!
I want my order delivered how do I get more information?
We can deliver around the DFW area, send us a message or email letting us know what you want to order with the address for a delivery quote.
Can hooks be added to the back?
Customer can request for hooks to be added to the back
Disclaimer: It is the customers responsibility to hang the mirror the correct way on the wall. We are not responsible for any type of damage of any kind once the customer hangs or attaches the product to the wall
What is a custom order and why does it take up to 2 weeks to complete?
Custom orders are a specific measurement or color request and can take up to 2 weeks to build. This is because we do not have it instock and have to build it. During the holidays it may take longer than 2 weeks.
Can I pick up the same day I order or come by the warehouse?
We try our hardest to keep all of our mirrors instock and ready. You can call us to make sure we have what you want instock @ 8174432375, email or you can come by before ordering and check out our showroom!
How do I know if my order has shipped?
Shipping can take 1-4 days to drop off at Fedex or if the order needs to be built it can take up to 2 weeks. We will update by the receipt or email with the tracking numbers
What if I need it shipped to a different address?
Any Customer that needs the product shipped to a different address needs to email us @CustomerVanityJ@yahoo.com with the lease, order or invoice number and let us know the address we need to ship to. Do not message us the address this needs to be in a email.
I received a text & email about pick up, what do I do?
My wife sends out emails & texts with info, all you have to do is call me after 12 when you are ready to drive to the warehouse.
Contact Us: 817 443 2375
1000 Kennedy Ln suite 101 Saginaw TX 76131