Cancelation Fee:
There will be a 20% cancellation fee to ANY website order.
Layaway customers must read the terms and conditions
No refunds for custom colors, glitter, fabric, epoxy or size

Return Policy:
We are not responsible if you purchase the wrong size or item (Read full description for product)
You are responsible for shipping the item back using the same packing material and we must receive it just the way you received it.  

What if I receive my package and the product is damaged?
Do not Throw any packing material away!  You have up to 3 DAYS once the package has been delivered to claim any damage to your product to us by email CustomVanityJ@yahoo.com.  You must email us CLEAR pictures of the box (front, back & sides) and the  product so we can see all damage.  Please keep in mind we have to "paint" a picture when we put a claim in.  When we send a claim in we will contact you about replacement or a refund once the process has been complete.  

How long does it take to get my order?
On every page for our products we let customers know that if the item is instock we will send out a email, text and update the receipt.  Or the order will need to be built which can take up to 2 weeks and once complete we will send out the notifications.

I want my order delivered how do I get more information?
We can deliver around the DFW area, send us a message or email letting us know you want delivery and we will get back to you with a quote!

Can I pick up the same day I order or come by the warehouse?
We try our hardest to keep all of our products instock and ready.  You can call us to make sure we have what you want instock @ 8174432375, email or you can come by before ordering and check out our showroom!

What if I need it shipped to a different address?
Any Customer that needs the product shipped to a different address needs to email us @ CustomerVanityJ@yahoo.com with the lease, order or invoice number and let us know the address we need to ship the product. 

 Contact Us:  817 443 2375
1000 Kennedy Ln suite 101 Saginaw TX 76131

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