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POLICY INFORMATION:

How long does it take to get my order?
Please understand this is a family-owned business (husband & wife) our orders will be built for you when ordered! Need your order faster, call us @8174432375 before ordering to check availability

Can I get delivery?
We do offer Delivery around the DFW area choose delivery or if you are out of the area message us for a quote.

What if I receive my package and the product is damaged?
For replacement or
any kind of Refund follow ALL information below:

Do NOT Throw any packing material away!  You have up to 3 DAYS once the package has been delivered by Fedex to your front door to claim any damage to your product. Email CustomVanityJ@yahoo.com (Do Not text or messenger any info).  You must email us CLEAR pictures of the box + packaging (front, back &  each side) and the  product (front, back &  each side) so we can see ALL damage.  Please keep in mind we have to "paint" a picture when we put a claim in with the shipping company.  Once we get all the correct photos we send a claim in and then we will contact you about replacement or a reimbursement for the damage product once the process has been complete.   
** If the policy is not followed you may not receive a reimbursement or replacement**


Cancelation Fee:
There will be a 25% cancellation fee to ANY website order
No refunds for custom built colors, glitter, fabric, epoxy or size
We are not responsible if you purchase the wrong size or item (Read full description for product)

Layaway customers must read the terms and conditions
Shipping orders: You will be responsible for shipping item back with our packing material just as received


Shipping:
We are not responsible for a customer putting in the wrong address
Customers having items shipped will get the tracking numbers. Customers are responsible to track the package and if any issues occur with tracking contact Fedex to get updates.







 
Call or Text us @ 817-443-2375
Saginaw, TX 76179

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